Refund Policy

Right of withdrawal

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Pursuant to articles 52 and following of the Consumer Code, you will have the right to withdraw from the Purchase Agreement for any reason, without the need to provide explanations and without any penalty, within 14 (fourteen) days from when the Products were delivered to you and in any case within the terms and with the methods indicated in this article, without prejudice to the exceptions set out in art. 59 of the Consumer Code (as detailed in point 8.8).

To exercise the right of withdrawal, where applicable, you must send the Seller a communication to this effect to Customer Service at the email address studiopasta16@gmail.com within 14 days from the date of receipt of the Products in respect of which the right of withdrawal is exercised.

Once the aforementioned withdrawal notice has been received, the Seller, having verified compliance with the terms for exercising the right of withdrawal, will send you, through its Customer Service, an “opening of return” email, containing the procedure to follow for returning the products (see “return procedure for withdrawal” on the Site).
The returned Product must reach the Seller, without undue delay, intact and in its original packaging within 14 days of receiving the communication of the opening of the return for withdrawal. Once the returned Products have been received, the Seller will open a refund procedure (see “Refunds” on the Site) if and only if the Products:
have been sent within the established terms (the postmark or the date of delivery to a possible courier is valid for the date);
they are perfectly intact and in their original packaging complete in all its parts